FAQ
Help & questions
Frequently Asked Questions
Shipping, what is in the boxes, returns and delivery. If your question is not here, email us and a real person will reply.
Product & contents
What is inside the mystery boxes?
Each box is built from the gear golfers get through: golf balls, a glove, headwear, tees, ball markers and course accessories. The exact items vary from box to box. The Presidential Box has a published guaranteed contents list; see what is in a golf mystery box for the detail.
Are the golf balls new?
No. Our balls are graded pre-owned, hand-collected and hand-cleaned. Our grades may differ from the same label used by other sellers because of how we source and sort them. Our grading page explains exactly what each grade means.
Does every box include a glove?
Yes. Every Members, Captains and Presidential Box includes a tour-standard glove in the size and hand you choose at checkout. Not sure on size? Use our glove size guide.
Can I get multiple boxes with different items?
Because contents are packed from current stock, we cannot guarantee different items across multiple orders. Get in touch before ordering and we will do our best to avoid duplicates.
Shipping & delivery
How long does shipping take?
Every box is hand-packed to order, and UK delivery takes 3 to 10 working days, packing included (weekends and bank holidays are not counted). UK orders go on Royal Mail Tracked 48, with tracking. Europe is usually 5 to 14 working days and the rest of the world 5 to 18. Full detail is on our shipping page.
I need it by a certain date. Can you help?
Usually, yes. Custom and personalised orders can take longer than standard boxes, so if you have a deadline, let us know when you order and we will do our best to work to it.
Can I track my order?
Yes. Once your order ships you will receive a tracking number by email. If you cannot find it, get in touch and we will send it over.
Do you ship outside the UK?
Yes. Orders from outside the UK may be subject to customs charges, import duties or taxes, which are the buyer's responsibility and vary by country. If your country is not listed at checkout, contact us and we can set up shipping.
Returns & refunds
Can I return a mystery box?
Because of the nature of mystery boxes, refunds are only granted in specific circumstances, such as damaged or missing items. If anything is not right, contact us and we will happily talk through solutions. See our returns and refunds policy.
What if the glove is the wrong size?
Tell us and we will swap it. Glove sizing is the most common thing to go wrong, and we would rather fix it than argue about it.
Still have a question?
Special requests, order queries or anything else. Email max@clubhousegoods.co.uk or send us a message.
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